Please contact us before returning any product. You may contact us at (612) 497-9989 or click here to email. Please explain the reason for your return or exchange. Your reasons for returns or exchanges are important to us and can help us in the future.
Returned items should be packaged so there are no spills and in their original packaging if at possible. Items must be received within 90 days of order. Please do not ship items without first contacting us as your items may be returned to you.
Note: If you applied the Mineral Silk Minerals with brushes that were used with other mineral companies' products you will continue to have a reaction to every makeup you try. Certain mineral stay infused in the bristle hairs and will cause itching, bumps or breakouts. You will want to wash your brushes thoroughly with a mild shampoo or antibacterial soap before trying to apply any more makeup or you will continue to have the same reactions! You also may have allergies to animal hair brushes and may need to move to synthetic hair brushes.
If you receive products which were damaged in transit, we must be notified within 48 hours of delivery. Please retain all packaging materials.
For your peace of mind, please return your item with a reliable carrier that offers tracking or insurance. Retain your order and shipping information. Mineral Silk Inc is not responsible for items damaged or lost in transit. We do not refund shipping charges or pay to have item shipped back to us.