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|Shipping and Returns|
|Shipping and Returns|
|GUARANTEED GREAT RESULTS
With Mineral Silk you enjoy a 60-day Money-Back Guarantee. If you are not absolutely satisfied with the way our Mineral Makeup looks on your skin, you are welcome to return the products within 60 days of your order for a complete refund of your purchase price (less S&H), no questions asked. We do not do product exchanges, please choose samples to test colors if needed. If you return an item, your account will be credited for that item.
Orders between $1 - $59.99 are shipped using the USPS Priority Mail live rates
to your City and State.
When orders are shipped within the United States they will be mailed via USPS Priority Mail.
We ship to Canada and other countries via First Class International Mail or you may choose International Priority Mail. Please note that there is no
Please check your shipping address carefully during checkout. We will not be responsible for lost or stolen items.
Please note: We ship all items via USPS which means your items
will be delayed at least one day during the following recognized Holidays.
Items are shipped within 24-48 hours of your order being placed.
If an item is defective, please notify us immediately you may return the product
up to 60 days after you receive it for full credit to your major credit card.
Please email us first to get an RMA number and return form before sending back any product, this will help expedite the return process! If you do not have
Please also note: If there is only a small amount of product left in the jar(s) when they are returned it will be to our discretion on your refunded amount. Multiple
It may take up to 20 business days to process the return and credit your account.
If you have any questions about your return, please contact Customer Service at de@MineralSilk.com
Shipping Turnaround Time: Orders are shipped within 48 hours,
Monday through Friday. Orders placed on Saturdays, Sundays,
Ship To Address: Your Mineral Silk order will ship to the address you specify when you check out. You will have the opportunity to specify
a different ship to
Tracking Information: You will receive an e-mail notification
of an approximate shipping date and/or a package tracking number. USPS Priority
Mail will arrive within
Our Return Policy: When ordering Mineral Makeup please choose your product shades carefully. Check out our sample packs for easy and affordable ways to try our products. If you have any questions regarding shades, ingredients, or application, please email us before you order. We recommend ordering samples of our products if you are not sure of colors.
Place the unused item in its original condition and if possible use the original packaging to ship your product. Include ALL items including brushes from kits.
Mineral Silk uses the United States Postal Service (USPS) ground shipping for all products containing alcohol (including fragrance products) and aerosols.
This is a legal requirement in the United States. Please contact us before returning any products. If you are willing, please explain the reason for your return.
Your reasons for returns or are important to us and can help us in the future.
items should be packaged so there are no spills and in their original
Mineral Silk Inc is not responsible for items damaged or lost in transit.
Please contact us for an RMA and Mailing address to return your items!
Please be sure to Include your RMA Number# with your return on and in the box!