Defective or Returned Items
If an item is defective, please notify us immediately you may return the product
up to 60 days after you receive it for a full credit to your major credit card.
Please include your first and last name and your e-mail address in the package
along with your receipt so that we may reference your order and process
your returns quickly and efficiently. Please also include your reason for the
return. We regret that we do not refund shipping and handling charges nor do
we do color exchanges. We will refund you for a returned product and then let
you order a new color. We highly recommend ordering sample sizes first!
Please email us first to get an RMA number and return form before sending back
any product, this will help expedite the return process! If you do not have
RMA number in your package, your returned item may be declined and returned
back to you!
Please also note: If there is only a small amount of product left in the jar(s)
when they are returned it will be to our discretion on your refunded amount.
returns will result in cancellation of your account!
It may take up to 30 business days to process the return and credit your Account.
We will notify you via e-mail once your return has been processed.
Please note that your financial institution will likely take approximately seven
business days to reflect this transaction.
If you have any questions about your return, please contact Customer Service
Shipping Turnaround Time Standard Shipping orders are shipped within 48 hours,
Monday through Friday. Orders placed on Saturdays, Sundays,
and Holidays are shipped the following business day.
Ship To Address Your Mineral Silk order will ship to the address you specify
when you check out. You will have the opportunity to specify a different ship
address during Checkout if necessary. Please Note Always use your bill to address
as your ship to address. Some credit card companies will not authorize
charges unless you enter the same address. Please specify a ship-to address
where someone will be present to receive the package. If you live in an apartment
complex or have a P.O. box, consider sending the package to where you work instead.
Tracking Information You will receive an e-mail notification of a approximate
shipping date and/or a package tracking number. USPS Priority Mail will arrive
two to three business days. Confirmation emails are not sent to Hotmail accounts
through the postal service, if this is the case please email me for your tracking
number. All orders shipped outside of the US via International First Class or
Airmail are not traceable.
Our Return Policy When ordering Mineral Makeup please choose your product shades
carefully. Check out our sample packs for easy and affordable ways to try
our products. If you have any questions regarding shades, ingredients, or application,
please email us before you order. We recommend ordering samples of our
products if you are not sure of colors.
Place the unused item in its original condition and if possible use the original
packaging to ship your product. Include ALL items including brushes from kits.
Mineral Silk uses the United States Postal Service (USPS) ground shipping for
all products containing alcohol (including fragrance products) and aerosols.
This is a legal requirement in the United States. Please contact us before returning
any products. If you are willing, please explain the reason for your return.
Your reasons for returns or are important to us and can help us in the future.
Returned items should be packaged so there are no spills and in their original
packaging if at possible. Please do not ship items without first contacting
us as your items may be returned to you. Please note that we will not give full
for products that are returned with less than 50% of the minerals left in the
jar. Your account will be adjusted accordingly and credited at our discretion.
receive products which were damaged in transit, we must be notified within 48
hours of delivery. Please retain all packaging materials. For your peace of
please return your item with a reliable carrier that offers tracking or insurance.
Retain your order and shipping information.
Mineral Silk Inc is not responsible for items damaged or lost in transit.
Please contact us for a RMA and Mailing address to return your items!
Pease be sure to Include your RMA Number# with your return on and in the box!